Frequently Asked Questions
Answers to the questions we get asked most. If yours is not here, email info@ailagbebd.com.
Buying and Payment
Do I need an international credit card?
No. Every price is in taka and you pay with bKash, Nagad or Rocket. There is no currency conversion and no bank charge from us.
Are the prices the final amount?
Yes. The price on the product page is what you pay. Any mobile financial service charge is set by your provider, not by us.
Can I pay after delivery?
No. Orders are delivered after payment is verified.
Delivery
How long does it take?
Usually 5 to 30 minutes during support hours. The maximum is 24 hours, after which you can claim a full refund.
How will I receive my subscription?
On WhatsApp or by email, using the details you entered at checkout.
My order has not arrived. What do I do?
Send us your order number and transaction ID. Almost every delay is a payment that could not be matched automatically.
Accounts and Security
Do I have to give you my password?
For products activated on your own account, no. We only need the email address or username. For ready made accounts, we supply the login to you.
Will you ask for my bKash PIN or OTP?
Never. Anyone asking for these while claiming to be us is committing fraud. Do not share them.
Can I share my subscription with friends?
No. Sharing or reselling voids your replacement and refund cover, and usually gets the account suspended by the platform.
Products
Are these official subscriptions?
Yes. We do not sell cracked apps, modded APK files or shared trial links.
Can I choose the plan length?
Most products offer 1, 3, 6 and 12 month options. Longer plans cost less per month.
Do you sell products not listed on the site?
Often, yes. Message us with what you need and we will tell you if we can source it and at what price.
What happens when my plan expires?
Access ends and the account returns to the free tier. You can renew any time from the product page.
Problems and Refunds
What if my subscription stops working early?
Contact us. We restore it, replace it, or refund the unused portion under our Refund and Returns Policy.
Can I get a refund if I change my mind?
Before delivery, yes, in full. After a subscription is activated and working, no, because the plan has already been purchased from the supplier.