Delivery and Activation Policy

Last updated: 5 September 2026

This page explains exactly how an order moves from payment to working subscription, so you know what to expect and when to contact us.

1. Delivery Time

• Normal: 5 to 30 minutes after your payment is verified.
• Busy periods or manual payment checks: up to a few hours.
• Maximum: 24 hours. If we have not delivered within 24 hours of confirmed payment, you are entitled to a full refund.

Orders placed late at night are usually processed the next morning during support hours.

2. How Your Order Arrives

We deliver on WhatsApp or by email, using the mobile number and email address you entered at checkout. Please check both, including your spam folder, before contacting us about a missing order.

3. Two Types of Delivery

Which one applies depends on the product, and it is stated on each product page.

Activation on your own account

Used for products such as CapCut Pro and Zoom Pro. You give us the email address or username of the account you already own, and we upgrade that account to the paid plan. You keep your own password and we never need it.

Ready made account access

Used for some streaming products. We send you login details for an account with an active subscription. Do not change the password, recovery email or phone number on these accounts. Doing so breaks the subscription and voids your replacement cover.

4. Payment Verification

Every order is checked against the payment before delivery. Keep your transaction ID (TrxID) from bKash, Nagad or Rocket until your subscription is working. If your TrxID cannot be found, we will contact you rather than cancel the order silently.

5. If Something Goes Wrong

• Order late? Message us with your TrxID. Payment matching is the most common cause of delay.
• Access does not work on arrival? Tell us within 24 hours and we replace it.
• Access stops during your paid period? Tell us and we restore or replace it. If we cannot, we refund the unused time under our Refund and Returns Policy.

6. What Delays an Order

• A wrong or missing transaction ID.
• A wrong mobile number or email address at checkout.
• Paying a different amount from the order total.
• Ordering outside support hours.

7. Contact

Delivery questions: info@ailagbebd.com or the WhatsApp button on any page.