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Refund and Returns Policy

Last updated: 5 September 2026

We sell digital subscriptions, so this policy is different from a policy for physical goods. Please read it before you buy. Placing an order means you accept it.

1. Before Your Order Is Delivered

If you have paid but we have not yet delivered your subscription, you can cancel for a full refund. Email info@ailagbebd.com or message us on WhatsApp with your order number and transaction ID.

2. After Your Order Is Delivered

Once a subscription has been activated on your account, or login details have been sent to you, the order cannot be cancelled for a change of mind. This is because the plan has already been bought from the supplier and cannot be returned.

3. When You Are Entitled to a Refund or Replacement

You are covered in all of these cases:

  • We never delivered. If we cannot deliver your order within 24 hours of confirmed payment, you get a full refund.
  • The subscription never worked. If the access we send you does not work from the start and we cannot fix it, you get a replacement or a full refund.
  • It stopped working during your paid period. We will first try to restore or replace it. If we cannot, we refund the unused portion, calculated from the day it stopped working.
  • You received the wrong product or plan length. We correct it, or refund you in full.
  • Duplicate payment. If you paid twice for the same order, we refund the extra payment.

4. When a Refund Is Not Available

  • You changed your mind after the subscription was activated and working.
  • You changed the password, recovery email or phone number on an account we supplied, without being told to.
  • You shared the account with other people or resold the access.
  • The platform suspended your account because you broke its rules.
  • You do not like the content available on a streaming service, or a platform changed its own features or library.
  • Your device, internet connection or region setting cannot run the service properly.
  • You bought the wrong product without checking the product page description.

5. How to Request a Refund

  1. Contact us at info@ailagbebd.com or on WhatsApp within 7 days of the problem appearing.
  2. Send your order number, the transaction ID, and a short description of the issue with a screenshot if you have one.
  3. Give us up to 48 hours to try a fix or a replacement first. Most problems are solved at this stage.
  4. If a refund is agreed, we send it to the same bKash, Nagad or Rocket number you paid from.

6. Refund Timing

Approved refunds are sent within 3 to 7 working days. Any mobile financial service cash out charge is deducted from the refunded amount, because that charge is applied by the payment provider and not by us.

7. Replacement First

For most faults our first step is a replacement, not a refund, because it restores your access faster. If a replacement fails or you prefer a refund and you qualify under section 3, we will refund you.

8. Contact

All refund and replacement requests go to info@ailagbebd.com.

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